Please read these order guidelines carefully to learn about our minimums, company policies, payments, etc. If you have an specific question please visit our FAQ or send us an e-mail at info@kissprintz.com.
We require all files to be in Adobe Illustrator or Adobe Photoshop. Photoshop files must be at least 300 dpi and must contain the layers. If done in illustrator make sure text is converted to outlines. Unfortunately we won't continue with the order if artwork is poor quality. If you need help with getting your file details in order, contact us.
What is Resolution? Is the fineness detail in an image and is measured in pixels per inch (ppi) or dots per inch (dpi) The more pixels per inch, the greater the Resolution. Pixel + dimensions + measure = number of pixels along an image’s width and height. For screen printing 300 dpi is the standard resolution for a good quality print.
We prefer files to be already sized, to expedite the process. However if you are unsure of how to do this leave it up to us. We size your graphic to fit the smallest t-shirt in your order. We use the same size graphic for all t-shirts unless different size graphic(s) is requested (minimums apply). (Having multiple sizes for one graphic will be an additional cost.)
We don't offer physical test prints. Art approvals will be sent via e-mail within 24-48hrs after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. *Note: KISS is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, placement, spelling and product information.
Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once a payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.